Terms and conditions | Matrix Rom

Terms and conditions

I. About matrixrom.ro
Matrixrom.ro is an e-commerce service that offers its users the possibility to take possession of the displayed products. The purchase of the products is based on orders sent directly from the site or sent by email to the address office@matrixrom.ro.
www.matrixrom.ro is the property of S.C. MATRIX ROM SRL and is managed by it.
Ii. Register as a user
The site www.matrixrom.ro can be accessed free of charge, and simply browsing its pages is not conditioned by registration as a user (creating a user account on the site). However, in order to benefit from certain services offered by the site, such as checking the status of own orders, access to invoices related to orders made, downloading books in electronic form or receiving the newsletter, you will need to register as a user (create a user account). Registration as a user requires your prior acceptance. of these Terms and Conditions of Use of www.matrixrom.ro, as well as the Procedures for processing your personal data, also specified on our website. These regulations form the contractual basis of the relationships between users and Matrix Rom.
www.matrixrom.ro reserves the right to close user accounts, modify or remove texts, images, hyperlinks, or refuse the sale of products at its sole discretion.
Iii. Personal Data
By registering as a user of the www.matrixrom.ro we will ask you for a number of personal data, such as your first and last name, email address and other personal information, to enable your identification. as a user of the www.matrixrom.ro service.
According to the General Regulation on the Protection of Personal Data (GDPR) established by Regulation (EU) 2016/679 of the European Parliament Matrix Rom has the obligation to manage safely and only for the specified purposes, the personal data that our clients provide to us. The purpose of data collection is: issuing the tax invoice, informing customers about the status of the order and sending to them the ordered products, as well as information on the latest appearances.
Detailed information on the actions that Matrix Rom undertakes to protect personal data can be found in the appropriate section of our website.

Matrix Rom is registered with the number 36441 in the Register of Personal Data Processing.
Iv. Buying procedure
To buy and take possession of the products offered for sale on www.matrixrom.ro it is necessary to complete the following steps:
– identification and choice of products
– your registration. as a user of www.matrixrom.ro (optional cf. mentions in Chapter II)
– payment of the products. Payment is made online, refundor or by bank transfer/payment order, under the conditions regulated in Chapter V, and the final cost will contain the price of the product ordered with VAT included and if necessary, the price of delivery.
V. How do I buy
1. Prices
The prices of the products displayed on the www.matrixrom.ro represent the final purchase prices and include VAT (value added tax of 5% or 19%, valid in Romania).
2. Payment methods
To make payment of the ordered products, you can choose from the following payment methods: online with bank card, cash/cash on delivery (refund) or bank transfer/payment order.
If you have chosen to pay cash/cash on delivery (refund), after placing the order you will receive by e-mail the information relevant to your order, and you will make payment of the product to the person making the delivery.
If you have chosen the payment method "Online by bank card " it is necessary to fill out a form with your card information on the secure page of the payment processor, which is euplatesc.ro.
– Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are made through the "3-D Secure" system developed by organizations that ensure online transactions at the same level of security as those made at the ATM or in the physical environment, at the merchant.
– "3-D Secure" ensures first of all that no information related to your card is transferred or stored, at any time, on the store's servers or on the payment processor servers, this data being directly entered into Visa and MasterCard systems.
Important to know! No commission is charged for bank card payments!
If you have chosen as the method of payment bank transfer/ payment order, after placing the order you will receive by e-mail the related invoice together with the relevant information for your order. After confirmation of payment by email to the address office@matrixrom.ro the products will be delivered to you.
3. Delivery of products
The products can be delivered via Posta Romana or a fast courier company.
If you opt for fast delivery, an agent will hand you your personal package. If he does not find you at the address indicated he will contact you by telephone to determine by mutual agreement the place and date of delivery of the package. Once the order is made you can specify a different delivery address than the billing address. Changing the billing/delivery address can be done at any time by accessing your account or while filling in the information needed for an order.
Delivery fees are from: 12 lei depending on the chosen delivery method.
Delivery is free for orders over 100 lei.
You. Return of products
Matrix Rom complies with the provisions of Emergency Ordinance No. 34/4.06.2014 on consumer rights in remote contracts, which gives the buyer the right to return the purchased products within 14 calendar days of receiving the purchased products, without penalty and without invoking any reason.
The return of the products will be made at the customer's expense, at the rates charged by the shipping agent during the shipment, in the original packaging and only if they have not suffered damage, and will receive within 14 days of the unilateral denunciation in writing (document signed by the buyer and transmitted electronically or by post with acknowledgement of receipt) the value of the products.
Live. Cookies
To make browsing easier and to take advantage of all the functionality of the site, matrixrom.ro uses cookies (data stored by your computer for a short time and which are removed with the closure of the browser).
The use of these cookies is strictly limited to the transmission of session identifiers (causal numbers generated by the server), necessary in order to achieve the purpose set out in the preceding paragraph.